Case Study: Banfield Pet Hospital achieves scalable clinic operations with DOOR3 UX redesign

Banfield Pet Hospital nearly doubles its hospital network with DOOR3

DOOR3 partnered with Banfield Pet Hospital to address critical inefficiencies caused by their outdated veterinary management software, Petware. The legacy system was visually antiquated and lacked necessary functionalities, hindering daily clinic operations and becoming a significant obstacle to the company's expansion and acquisition strategy.

The solution involved a comprehensive audit and deep user research, evolving into a full-scale redevelopment of Petware by DOOR3. The modernized system streamlined operations across Banfield's diverse clinic network. The successful launch was met with overwhelming staff approval and enabled Banfield to nearly double its network of hospitals, significantly accelerating its growth.

Banfield Pet Hospital