Case Study: Validus achieves greater efficiency and customer satisfaction with Doodleblue Innovation

Validus boosts efficiency by 15% with Doodleblue Innovation

Validus, a leading online aggregator platform for SME financing in Singapore, faced the challenge of automating its operating system to increase efficiency and productivity for its growing user base. They partnered with vendor Doodleblue Innovation to undertake a digital transformation initiative that would modify their existing business processes and customer experience.

Doodleblue Innovation implemented several key solutions, including a unique code to prevent fund deduction errors on multi-clicks, an integrated auto-debit loan option, and a change in document storage to Amazon S3 to resolve compliance issues. These efforts resulted in a measurable impact for Validus, including a 15% increase in efficiency, a 25% increase in production, 40% customer satisfaction, and a 30% increase in investments.

Validus