Case Study: Toast scales engineering onboarding with Donut

Toast’s Engineering Team Doubled Here’s How They Scaled Onboarding

Toast, an engineering organization that nearly doubled in size while expanding from Boston to Dublin, needed a better way to onboard new hires quickly and consistently across locations. Their manual, wiki-based process was hard to maintain and left gaps in role-specific setup, team alignment, and remote-office integration.

Using Donut, Toast built a systematized onboarding playbook that combined checklists, automated Slack drip campaigns, polls, and links to centralized wiki resources. The result was a more comprehensive and scalable onboarding experience that helped new engineers become productive faster, improved cross-functional coordination, and supported Toast’s continued growth with a dedicated onboarding owner.

Toast

Emil Sit

Engineering Director