Case Study: Quartz improves remote and hybrid team communication with Donut User Manuals

Quartz improves remote team communication with Donut's User Manuals in 4 key areas

The customer, Quartz, faced the common hybrid work challenge of ensuring effective team communication and building strong interpersonal connections to avoid misunderstandings. To address this, they utilized a template for User Manuals from the vendor, Donut.

Donut's solution was the implementation of User Manuals, which are personalized guides where team members document their communication preferences, working styles, and fun facts. This provided a "cheat sheet" for colleagues to understand how best to collaborate with one another. As a result, Donut helped Quartz build greater trust and camaraderie, normalize proactive conversations, and reduce potential misunderstandings, ultimately leading to more confident and comfortable team discussions.

Quartz