Case Study: Ontra achieves 95 eNPS onboarding success with Donut

Ontra reaches 95 eNPS in onboarding with Donut

Ontra, a global remote-first company, faced the challenge of high new hire turnover and a lack of engagement in their onboarding process. They partnered with the vendor Donut and used its Donut Journeys product, along with Gatheround, to automate touchpoints and create a more structured, connection-focused program.

By implementing Donut's automation and live engagement tools, Ontra automated over 2,000 onboarding touchpoints and facilitated 1,200+ minutes of live sessions. The solution delivered exceptional results for the vendor Donut, including a 95 eNPS score after the first week, 99% of new hires feeling welcomed, and a significant reduction in manual work for the employee experience team.

Ontra