Case Study: CareMessage Goes 100% Remote with Donut

How CareMessage Went 100% Remote (And Embraced It)

CareMessage, a nonprofit healthcare organization, needed help moving from a partially co-located staff to a fully remote company without disrupting communication, connection, or workflow. They turned to Donut to support the transition and help employees adapt to a new remote work model.

Using Donut’s remote onboarding and engagement approach, CareMessage introduced a gradual remote rollout, paired HQ employees with remote buddies, and reinforced best practices through Slack nudges, polls, and regular feedback loops. The company also embraced asynchronous communication with clear documentation and a 24-hour response expectation, while keeping some synchronous touchpoints like weekly all-hands and using travel funds for team retreats. The result was a successful shift to 100% remote work with stronger connection, support, and employee buy-in.

CareMessage

Anne-Marie Matos

People Operations Manager