Case Study: Flatiron Health scales new hire onboarding with Donut

Flatiron Health scales onboarding for 1,000+ new hires with Donut

Flatiron Health, a healthcare technology company, faced the challenge of scaling its new hire onboarding program effectively to support rapid growth, having welcomed over 1,000 new hires in four years. Their goal was to maintain a high-quality and consistent experience while reducing the immense manual workload involved in the process. To address this, they partnered with Donut and utilized its Journeys product to introduce automation.

By implementing Donut's onboarding automations, Flatiron Health streamlined communications, sent targeted reminders, and distributed personalized guidebooks. This solution drastically reduced the time spent on manual administrative tasks from a full morning per week to just 30 minutes per cohort. The results allowed the talent development team to reinvest saved time into improving content and iterating on the program, enabling them to successfully scale their intricate onboarding process globally.

Flatiron Health