Case Study: Red River Zoo saves time and money with DonorDock

From 18 spreadsheets to one donor database

Red River Zoo, a zoo serving the Fargo-Moorhead area, struggled with a highly fragmented donor management system. Their data was siloed across 18 different spreadsheets, which prevented them from having a clear, unified picture of their donor base and made timely, relevant follow-up difficult. This challenge led them to seek a solution from the vendor DonorDock.

DonorDock provided a streamlined donor database that integrated the zoo's membership and donation history into a single, central system. This solution replaced the numerous spreadsheets, giving the zoo a clear 20-year view of their supporters and enabling them to better understand donor trends. The results included significant time and cost savings, more efficient donor outreach, and the ability to offer new features like digital membership cards through integrations. The staff at Red River Zoo now uses DonorDock daily for all donor-related tasks, and the director categorically stated that the platform has saved them both time and money.

Red River Zoo

Jeremiah Gard

Director of Business Operations