Case Study: FirstPort achieves 93% faster DSAR processing and saves 4,000 hours and £56K annually with Donnelley Financial Solutions

How We Helped the UK’s Largest Property Management Firm Expedite the DSAR Process

FirstPort, the United Kingdom’s largest property management firm managing more than 295,000 homes with 4,000 employees, faced a resource‑heavy, time‑intensive process for handling data subject access requests (DSARs). The compliance team struggled to meet the 30‑day response deadline and frequently had to request extensions, so FirstPort engaged Donnelley Financial Solutions and deployed its DSAR by DFIN software to address the challenge.

Donnelley Financial Solutions’ DSAR by DFIN automated discovery and large‑scale redaction of personal data, speeding processing and shrinking quality‑check times. The solution made DSAR handling 93% faster than FirstPort’s legacy process, saved about 4,000 hours annually, reduced costs by $77K / £56K per year, and identified over 95% of personal information needing redaction—helping FirstPort meet compliance deadlines with far less manual effort.

FirstPort

Jacque Williams

Compliance and Risk Manager