Case Study: UK Power Networks achieves faster, lower-cost DSAR responses with Donnelley Financial Solutions (DSAR by DFIN)

How We Helped the UK's Largest Electric Company Save Time and Money on DSARs

UK Power Networks, the UK’s largest electricity distributor, was struggling to respond quickly to a rising number of DSARs as COVID-19 disrupted workflows: data was widely dispersed across the organization, email discovery was inefficient, and each request was resource- and time-intensive with a need for branch deployment. To address this, UK Power Networks engaged Donnelley Financial Solutions and deployed its DSAR offering (Data Protect Solutions / DSAR by DFIN).

Donnelley Financial Solutions’ DSAR by DFIN previewed and semi‑automated redaction of personal information (including unknown or hidden data) and supported custom detection patterns to speed review. The solution saved an average of 56.7 hours per DSAR, recovered 157 days of productivity annually, and improved processing times by 47%, significantly reducing resource needs and improving compliance.

UK Power Networks

Karen Murphy

HR Reward Advisor & Data Champion