Case Study: Aus Flight Handling reduces safety reporting time by 93% with Donesafe

How a safety team worked smarter and flourished despite rapid company growth

Aus Flight Handling, a leading Australian aviation and ground-handling company servicing 400–450 flights per week across more than a dozen sites, was struggling to keep pace with rapid growth and complex workplace health and safety reporting. The company faced fragmented technologies, Excel and paper-based forms, and poor visibility that in some cases required up to 14 hours to sync and report critical safety information. To scale reporting, improve efficiency and gain real-time insights, Aus Flight Handling turned to Donesafe’s Safety Management System.

Donesafe implemented a centralized safety platform with automated workflows, consolidated forms and shift documentation, and industry-specific reporting dashboards—delivered in about 90 days. The solution cut safety reporting time from 14 hours to 45 minutes (a ~93% reduction), drove 95% staff adoption, and enabled a 90% increase in national safety reporting within four months. By giving Aus Flight Handling real-time data and analytics, Donesafe freed safety teams to issue hazard alerts and take proactive actions that improved overall safety performance.

Aus Flight Handling