Case Study: Silk Hospitality achieves mobile-first safety and streamlined incident reporting with Donesafe's cloud Safety Management System

Hospitality company moves from paper to cloud SMS to improve safety and incident reporting across multiple locations

Silk Hospitality, an Australian provider of outsourced housekeeping with 400+ employees working across multiple hotel and resort properties, faced challenges from a paper-based safety reporting system that couldn’t keep pace with rapid growth or complex international compliance requirements. To modernize incident reporting and compliance, Silk Hospitality partnered with Donesafe to implement a cloud-based Safety Management System.

Donesafe delivered a mobile-first, cloud Safety Management System that centralized incident reporting, observations, audits, and risk reviews into a single platform with dashboards accessible on tablets, PCs, and smartphones. The solution enabled Silk Hospitality’s staff to report incidents on-site across multiple locations, helped the company meet complex compliance requirements, and improved visibility and efficiency of safety processes through Donesafe’s platform and support.

Silk Hospitality

Jeremy Dalton

Director of QLD Operations