Case Study: Smartopia achieves faster issue resolution and improved customer satisfaction with Domotz

Smartopia loves how quickly and easily they can deploy a remote monitoring and management system in order to improve client care with proactive issue detection and prevention

Smartopia, a managed service provider for the residential market supporting complex home networks and automation systems (e.g., Control4, Savant), faced recurring ISP speed and disconnection issues and needed a reliable way to support integrators and customers remotely. To address this, Smartopia deployed Domotz’s remote monitoring and management solution to quickly detect, diagnose and prevent network problems.

Using Domotz, Smartopia gets real‑time alerts and remote access to client systems, enabling technicians to fix issues proactively before customers notice, streamline onboarding, and reduce onsite visits. The Domotz deployment delivered measurable benefits: improved customer satisfaction, saved time and truck rolls, simplified client onboarding, and decreased issue resolution time.

Smartopia

Anthony Chang

Chief Operating Officer