Case Study: Select Voice & Data achieves scalable, proactive remote support with Domotz

Select Voice & Data Making Service Scalable via Domotz

Select Voice & Data, a telecom services provider with over 25 years’ experience, needed to scale support for hosted voice as customer networks grew more complex. They partnered with Domotz and deployed the Domotz agent to monitor the phone LAN, alert on device disconnects/reappearances, and perform external IP address checks to validate cloud service reachability from the customer site.

Using Domotz’s active alerting and remote-access capabilities, Select Voice & Data immediately detects miswired or disconnected phones, remotely logs into switches to correct port/VLAN issues, and diagnoses ISP/cloud problems from the customer’s perspective. Domotz enabled faster, remote resolution that reduced customer calls and truck-rolls, lowered operational costs, and allowed Select Voice & Data to maintain high service levels while scaling their business.

Select Voice & Data