Case Study: IdentyTech Solutions cuts 80% of site visits and accelerates network troubleshooting with Domotz

IdentyTech Solutions relies on Domotz to provide real-time notifications if any part of the network goes down, allowing their team to inform the customer of such an event, and even helping them navigate the cause of the issue

iDentytech Solutions, a provider of biometric access control products, was struggling with an undocumented and failing network across a 500,000 sq. ft. site that caused frequent device outages and required costly technician truck rolls and onsite reboots. They turned to Domotz and its remote network monitoring/mobile app after competing tools alerted too slowly, leaving iDentytech unable to quickly locate failures or trace switch connections.

By deploying Domotz, iDentytech’s field techs gained real-time alerts, remote-diagnostic tools and a 5‑star mobile app that let them trace the entire network in one day (instead of an expected two-week remap) and fix many problems without site visits. Domotz has eliminated roughly 80% of support service calls, reduced truck rolls and contracted labor, sped issue resolution and improved customer satisfaction and onboarding.

iDentytech Solutions

Ross Logan

Director of Support and Customer Relations