Case Study: Production Lift achieves real-time remote monitoring and faster issue resolution across hundreds of Texas sites with Domotz

How an Oil and Gas company uses Domotz as an RMM solution to support hundreds of sites across the state of Texas

Production Lift, an oil & gas services company operating hundreds of sites across more than 500 square miles in West Texas, faced a rapid technology shift that left many remote locations under‑monitored and vulnerable to connectivity problems. When a customer suffered intermittent outages and the ISP blamed on‑site hardware, Production Lift worked with Domotz and used Domotz’s RMM capabilities to collect historical data and demonstrate the issue was external.

Domotz delivered a centralized RMM solution — including real‑time monitoring, ping tests, SNMP polling and remote access — that reduced truck rolls, sped up issue resolution, simplified client onboarding and improved customer satisfaction. With Domotz in place Production Lift can catch problems earlier, provide documented reporting to customers, and maintain a digital, real‑time view of critical equipment across its dispersed sites.

Production Lift

John Baker

Network and Security Engineer