Case Study: Homeplay achieves fewer truck rolls and improved scalability with Domotz Pro

How a custom installation business put an end to awkward software, saved truck rolls, improved scalability, and made sure that everything was perfect for their clients

Homeplay, a UK-based custom home-technology business, had been supporting customers with a patchwork of tools like VPNs and TeamViewer that became awkward to manage and impossible to scale. Seeking a better remote support solution, Homeplay adopted Domotz Pro to consolidate monitoring and troubleshooting under one platform.

Domotz was piloted on 3 sites and quickly rolled out to a further 12 clients; Homeplay now uses Domotz Pro on every installation. Domotz’s mobile app, real-time alerts and remote power management let technicians spot and fix problems immediately (for example, an installer re-plugged an offline device on-site), eliminating unnecessary truck rolls, enabling remote reboots of Sky set-top boxes, saving time and money, and improving customer satisfaction and scalability.

Homeplay

James Ratcliffe

Owner