Case Study: Zillow achieves 90% faster billing and streamlined operations with Domo

Zillow - Customer Case Study

Zillow, a leading online real estate marketplace, faced an inefficient, manual end-of-month media billing process that required multiple teams to pull, compile and review data—taking roughly 30 hours each month to produce invoices. This byzantine workflow slowed billing, tied up analysts in Excel work, and made it hard to monitor platform performance in real time.

By adopting Domo, Zillow automated scheduled reports and centralized data so billing now runs in about three hours (a 90% reduction), eliminating manual data stitching. The platform also provides real-time monitoring and alerts for IT and other teams, and a governance-plus self‑service training model has scaled adoption across finance, IT and marketing—simplifying billing, improving uptime visibility and freeing staff for higher‑value work.

Zillow

Brandon Ankuda

Senior Analyst, Enterprise Applications