Case Study: Wilson James achieves real-time, single-source-of-truth operational visibility with Domo

Wilson James builds a culture of data with Domo

Wilson James is a UK professional services firm founded in 1991 that employs about 6,000 people and provides security, construction logistics and customer service across airports, corporate sites and major infrastructure projects. The company struggled with fragmented systems—especially SAP—forcing teams to consolidate data manually in spreadsheets and operate without a single source of truth or real-time visibility into things like headcount and operational performance.

Wilson James chose Domo for its SAP connectivity and ease of use, creating a single BI layer that non-technical users can access daily. The platform delivered a quick win with real-time headcount, enabled predictive insights and efficiency gains, gave clients (notably Heathrow) transparent performance dashboards, supported EDI tracking, and drove rapid organization-wide adoption—delivering data to business users at scale and real-time performance access for clients.

Wilson James

Heather Taylor

Account Director