Case Study: NorthShore Care Supply achieves 80% increase in sample conversion and 25% subscription revenue growth with Domo

What if data could help customers live with improved freedom & dignity

NorthShore Care Supply, a retailer founded to deliver discreet incontinence products and preserve customer dignity, faced rapid growth and fragmented data across multiple systems. Relying on internally built dashboards and basic analytics left the company with limited customer insights and difficulty managing marketing, sampling programs, inventory, and shipping decisions.

By adopting Domo’s BI platform, NorthShore unified its data to power customer acquisition, optimize its sampling program and marketing spend, and trigger event-based inventory reporting. The results included an 80% increase in sample conversion rate, a 25% rise in subscription revenue, better inventory and shipping visibility that reduced transit times and costs, and stronger data literacy across the organization—positioning the company for continued growth.

NorthShore

Adam Greenberg

President