Case Study: Swagelok achieves better customer connections and supply-chain agility with Domo

Swagelok Distributors Improve Customer Connections With Domo

Swagelok, a global manufacturer of fluid system components operating through independent sales and service centers, faced fragmented data and slow, manual reporting across its Texas Mid-Coast and Albany distributors. This made it difficult to see inventory, orders, and web analytics in real time, hampering decision-making, forecasting, and the customer experience amid supply‑chain pressures.

By deploying Domo BI and analytics, the distributors consolidated disparate data into shared dashboards, automated tailored customer reports, and pushed mobile alerts to sales staff. The result was real-time visibility that enabled proactive bulk ordering, improved margins, fewer stockouts, faster customer communication, and a measurable competitive advantage.

Swagelok

Kevin Moriarty

Distributor Principal