Case Study: RWI Logistics achieves a single source of truth and 50% fewer missed calls with Domo

RWI Logistics Deliver the Goods with Domo

RWI Logistics is a 60-employee third-party refrigerated freight specialist that coordinates produce from farm to store. The company struggled with inconsistent, siloed reporting and faced a major insight gap when its transportation management system data was slated for archival, leaving teams without a unified data strategy or reliable single source of truth.

RWI implemented Domo as an integrated data warehouse and analytics platform to standardize sources, transform data, and deliver fast, actionable visualizations used across leadership, operations, finance, and sales. The solution enabled daily data-driven meetings, real-time load tracking and variance cards, a call-center heat map that cut missed calls by ~50% and reduced overstaffing, and shrank an 85-page board presentation from four hours to 20 minutes—now supporting 275 users across the organization.

RWI Logistics

Megan Fortenberry

Director of Technology and Continuous Improvement