Case Study: Propel Insurance achieves accelerated insights and faster self-service reporting with Domo

Propel Insurance - Customer Case Study

Propel Insurance, a nearly 100‑year‑old specialty broker serving industries like construction, healthcare, transportation and banking, found its core reporting tools were outdated, complex, and slowing decision‑making. After overhauling most of its technology stack, the company still struggled with cumbersome, industry‑specific reporting that prevented teams from self‑serving insights and delivering faster service.

By adopting Domo’s business cloud, Propel consolidated data warehousing, processing, certifying and visualization into one platform with personalized dashboards, Okta SSO and mobile access for ~220 users. The result: rapid dashboard rollouts (claims reports deployed within days), real‑time admin monitoring, empowered account managers and managers who can balance workloads, and actionable analytics that improve service, negotiation leverage and overall operational agility.

Propel Insurance

Shaun Marsh

Chief Technology Officer