Case Study: Philz Coffee streamlines reporting and gains real-time sales and customer experience insights with Domo

Philz Coffee - Customer Case Study

Philz Coffee, a fast-growing specialty coffee chain known for individually brewed, customized cups, expanded from a single San Francisco shop to locations across multiple U.S. markets. As the business scaled, its spreadsheet-driven reporting became a bottleneck—store sales and transaction data were manually collected, slow to consolidate, and lacking secure, centralized dashboards and permissioning.

By implementing Domo to connect in-store and mobile systems, Philz launched real-time dashboards that give store managers, area leaders, and executives instant access to sales and customer-experience metrics. The change eliminated 16 hours of monthly reporting work, made sales and CX data widely accessible for operational decisions (like promoting popular blends), and spurred broader cross-functional use of data across the company.

Philz Coffee

Claire Morrison

VP of Operations