Case Study: NLC Mutual achieves data-driven risk reduction and automated reporting with Domo

NLC Mutual Delivers Insurance Powered by Insight Thanks to Domo

NLC Mutual is a member-owned municipal reinsurance provider serving 28 states and helping cities protect employees, citizens, and infrastructure. With a small team (17 employees) it struggled without a central BI system: states used disparate claims and underwriting systems, data arrived slowly, processes depended on spreadsheets, and staff attrition threatened continuity.

By adopting Domo (including Domo Everywhere, Form Builder, Workbench and Magic ETL) NLC Mutual automated data collection, delivered member dashboards, and shared insights directly with state partners. The result: daily reporting and automated loss-triangle generation (saving 20+ hours/month), stronger member collaboration, clearer risk visualization (wildfire/hurricane exposure), better conversations that help retain customers and target premium- and claims-reduction efforts.

NLC Mutual

Mark Snodgrass

Director of Member Data Strategy