Case Study: National Tiles achieves streamlined, error-free contractor scheduling and saves 30 minutes per job with Domo

National Tiles Simplifies its Contractor Management Process with Domo

National Tiles, a 400‑employee Australian stone and tile installation provider, faced a fragmented, spreadsheet-based contractor scheduling process that was slow, error-prone and hard to scale. With contractors, locations and availability stored across multiple files, schedulers spent up to 30 minutes per job, risking incorrect bookings, margin erosion and operational stress as volumes grew.

By deploying a Domo dashboard that pulls and transforms ERP data and automates contractor filtering and booking, National Tiles eliminated manual spreadsheets, removed booking errors and saved about 30 minutes per job—currently booking 10–15 jobs a day, equating to one full-time position. The solution also improved financial visibility (uncovering $200K in completed but unbilled work), made scheduling scalable and freed staff to focus on growth.

National Tiles

James Grose

National Operations Manager