Case Study: MilliporeSigma achieves faster KPI collection and same-day study tracking with Domo

MilliporeSigma ensures drug safety using Domo

MilliporeSigma, Merck’s life‑sciences business (healthcare, ~28,000 employees), is responsible for safety and release testing across the drug development pipeline. The company struggled with slow, manual KPI collection and reporting—project managers spent days to weeks pulling data, creating graphs, and maintaining annotated spreadsheets for client review and weekly tracking.

MilliporeSigma deployed Domo to automatically ingest data from dozens of sources, built a Palantir→Domo connector, used Domo’s Office Add‑Ins and Domo Everywhere, adopted credit‑based pricing, and formed a cross‑functional Domo Council for governance. The effort eliminated weeks from KPI preparation, enabled same‑day study tracking and near‑real‑time client self‑service, saved project managers hours per week, expanded usage across departments, and shifted the company toward faster, data‑driven decision making.

MilliporeSigma

Joe Crouse

Global Director of Project Systems and Client Centricity