Case Study: Metro-West achieves real-time, data-driven decision-making and saves 10+ hours/week with Domo

Metro-West - Customer Case Study

Metro-West, the nation’s largest independent appraisal firm based in Detroit, serves 40+ metropolitan markets across 20 states with CVR‑certified appraisers and FNC collateral management. The firm struggled with resource‑heavy manual reporting, lack of real‑time visibility that slowed decision‑making, and difficulty consolidating data from disparate sources.

Implementing Domo’s executive dashboard with real‑time, mobile access and integrated KPIs (pulling from sources like FNC, Google Drive, and Exchange) enabled agile, data‑driven decisions—including shifting staff schedules by demand and improving call‑center efficiency. Broad adoption by leaders and managers automated reporting (saving over 10 hours per week for some employees), supported exception‑based management, and delivered measurable productivity and bottom‑line improvements.

Metro-West

Brandon Boudreau

COO, Metro-West