Case Study: Jefferson Health reduces appointment wait times and improves patient satisfaction with Domo

Jefferson Health - Customer Case Study

Thomas Jefferson University and Jefferson Health, a Philadelphia-based academic health system, needed a faster way to operationalize its Blueprint for Strategic Action. The Technology Innovation and Consumer Experience team needed a visual analytics platform to capture metrics, give executives continuous updates, and measure the success of growth initiatives across academics, clinical care, philanthropy and innovation.

Using Domo as a prototyping and BI platform, Jefferson built real-time dashboards and a latency-detection app that revealed process bottlenecks and enabled rapid action. Results included reducing oncology appointment wait times from 22 days to 2–3 days, cutting the emergency department “left without being seen” rate from 4.6% to 0.8%, and marked improvements in patient satisfaction and operational efficiency.

Jefferson Health

Neil Gomes

Vice President for Technology Innovation and Consumer Experience