Case Study: Sears Auto Center achieves operational turnaround and single-digit growth with Domo

How Sears Auto Center Turned Loss into Growth with Domo

Sears Auto Center, the automotive service division of Sears with roughly 650 U.S. service centers, faced falling sales and shrinking margins driven largely by fragmented, inconsistent operational data. Static monthly reports and disparate reporting across management layers made it hard to agree on performance metrics, spot bottlenecks, or act quickly on regional trends.

Leadership implemented Domo to create a single source of truth, integrating HR, POS, financial and online systems and focusing on productivity metrics like cycle times, employee utilization, and product mix. The rollout increased transparency, enabled targeted regional marketing and coaching, revealed understaffed locations, and spread best practices — turning double-digit declines into single-digit growth within months while improving operational decision‑making.

Sears Auto Center

Brian Kaner

President