Case Study: Goodwill Southern CA achieves real-time executive visibility and faster reporting with Domo

GoodWill - Customer Case Study

Goodwill Industries of Central Indiana, a large nonprofit based in Indianapolis that runs retail, workplace training, education and industrial services, struggled with scattered data across systems and manual reporting. Valuable staff time was tied up producing reports, and executives had only quarterly, high-level metrics—so they lacked visibility into details like where job placements occurred, industries and wages.

By implementing Domo to pull together Salesforce, Excel, SQL Server and social data, Goodwill gave directors mobile access to dashboards and enabled self-service reporting. The change cut report creation from roughly 20–30 hours to about two, delivered real-time, drill-down visibility on placements, reduced dependence on technical staff, and significantly increased productivity and executive insight.

Goodwill Southern CA

Tabitha Manross

Manager Business Intelligence