Case Study: Consumers Credit Union achieves reduced reporting time and greater member value with Domo

Consumers Credit Union Generates Greater Member Value With Domo

Consumers Credit Union (CCU) is a not‑for‑profit financial institution serving about 190,000 members across suburban Illinois. Rapid growth—from $650M to nearly $3B in assets—made CCU’s legacy approach of mainframe reports, spreadsheets, and manual report redesigns inefficient and slow, with some reports taking weeks to produce. The organization needed a way to scale analytics, improve operational visibility, and empower business users.

CCU implemented Domo to centralize roughly 6.5 billion rows across ~30 sources into 1,700 datasets and enable self‑service analytics for 240 users. The platform cut report build times from weeks to minutes, automated call‑audit scoring and alerts, helped detect and prevent fraud, and supported pandemic staffing and channel decisions. Leaders say Domo freed time, increased data curiosity, and delivered measurable improvements in member experience and operational performance.

Consumers Credit Union

Sean Rathjen

Chief Executive Officer