Case Study: Community Fibre achieves company-wide data adoption and accelerated network growth with Domo

Community Fibre expands its network across London with Domo

Community Fibre, one of London’s fastest-growing full-fibre network providers, faced rapid expansion and fragmented data across billing, CRM, and customer management systems that limited its ability to scale and make fact-based decisions. With more than a million customers and roughly 700 employees, the company needed a single, scalable platform to turn siloed data into actionable insights and support its next phase of growth.

By implementing Domo in just 12 weeks, Community Fibre consolidated its systems into a single source of truth and scaled data access from about 50 users to the entire workforce. The platform enabled thousands of reports, rapid self-service analytics (including 120 end-to-end customer-journey reports in a week), mobile insights for field sales, and executive dashboards—driving a company-wide shift to data-led decision making, faster sales targeting, and improved operational visibility.

Community Fibre

Chris Williams

Chief Information Officer