Case Study: Fuji Xerox achieves real-time sales, service and profitability visibility with Domo

Better speed and agility company-wide—from sales, to ops, to customer satisfaction

Fuji Xerox Australia, a Sydney-based manufacturer of printers and multifunction devices with about 1,600 employees and leading market share in office and production segments, struggled to turn disparate data into timely, reliable insights. Visualisation and BI were slow and brittle—requests for charts took months—leaving gaps in sales verification, CRM accuracy, profitability visibility and operational oversight across ~130,000 devices and 250 service engineers.

By consolidating Aurora, Salesforce, TM1 and other sources into Domo, the team built real-time dashboards, profitability models and automated alerts, cleaned CRM data, and introduced daily regional, team and engineer-level operational views. In six months the company identified 4,000 unvisited devices for targeted renewals, reduced data errors from 15 million monthly records, increased accountability and productivity, and extended visibility from a single 30-day view to a 30/60/90+ funnel—exceeding executive expectations and raising confidence in data-driven decision making.

Fuji Xerox

Richard Salmond

Leadership Team & Financial Planning and Analysis Manager