Case Study: Bassett Furniture achieves real-time sales insights, reporting in minutes, and a two-thirds cut in excess inventory with Domo

Bassett Furniture - Customer Case Study

Bassett Furniture, a 122-year-old U.S. retailer and manufacturer with about 1,400 employees and $390M in revenue, faced slow, static reporting and legacy systems that left data trapped in PDFs and made real‑time decision‑making impossible. Leaders needed a BI tool accessible anywhere — including the sales floor — to understand store, SKU and regional performance and to fix chronic inventory and planning inefficiencies.

By deploying Domo’s BI and analytics platform (including a mobile app), Bassett gave field reps and executives instant, drill‑down access to sales and inventory data. Reporting that once took three to four hours now takes about 15 minutes, inventory levels have been cut by roughly two‑thirds, reps use data in the field to drive conversations and buying is now guided by real‑time trends, improving stock levels and sales performance.

Bassett Furniture

Robert Spilman

VP of Dedicated Distribution