Case Study: 7-Eleven Vietnam cuts write-offs 25% and streamlines operations with Domo

7-Eleven - Customer Case Study

7‑Eleven Vietnam, operated by Seven Systems Vietnam, launched in 2017 and has been expanding rapidly across Ho Chi Minh City and beyond. As the network grew (adding over two stores per month with a goal of 100 stores), the business struggled with multiple disconnected retail systems and limited visibility, creating a need for a centralized data platform to support scalable, data-driven operations.

Domo connected POS, logistics and other systems into a single source of truth with hundreds of connectors and visual dashboards, enabling faster decisions and end-to-end transparency. The platform helped the team pinpoint supply‑chain inefficiencies, correct ordering errors, improve delivery accuracy, reduce late‑night staffing penalties, shorten average meeting times from three hours to one, and cut write‑off expenses by roughly 25%; the company is now expanding Domo across stores and planning SAP integration for real‑time financial and ERP analytics.

7-Eleven

Tu Vu

Chief Executive Officer