Case Study: GUIDEcx achieves higher deal sizes and retention with Domo

What if data could transform customer onboarding

GUIDEcx, a customer onboarding platform, was struggling with an outdated BI tool that limited customer access to implementation insights and slowed down reporting. The company needed a way to give customers more visibility into project data, let them explore answers on their own, and improve the overall onboarding experience.

With Domo Embed and Domo.AI, GUIDEcx made analytics more accessible, built an embedded analytics add-on, and automated support triage and sentiment analysis. Domo helped GUIDEcx increase deal sizes by 20 percent, improve customer retention by 15 percent, and accelerate its product roadmap by months, while enabling faster customer responses and more self-service data exploration.

GUIDEcx

Todd White

Co-founder and VP of Sales