Case Study: Wolfe Automotive Group closes more deals and boosts employee productivity with Dominion Dealer Solutions' Dominion Vision CRM

Wolfe Automotive Group Motivates Employees and Closes More Deals with Dominion Vision™ CRM

Wolfe Automotive Group turned to Dominion Dealer Solutions looking for a CRM that could be customized for individual employees while still providing standardized reporting and measurable performance across the dealership. The group needed a solution that would adapt to their processes rather than forcing the dealership to conform to the software; Dominion Dealer Solutions’ Dominion Vision (Vision CRM) was evaluated as the best fit.

Dominion Dealer Solutions implemented Dominion Vision powered by CRMSuite with tailored dashboards, intentional workflows and a virtual assistant, Olivia, to catch unattended customers. The customer-centric approach and customizable workflows boosted employee engagement and daily usage, recovered opportunities that would have been lost, and led to more closed deals—Dominion Vision is now used daily and supports every vehicle sale at Wolfe Automotive Group.

Wolfe Automotive Group

Craig Misak

Director of Dealer Services