Case Study: Hubler Automotive Group achieves a 600% increase in third-party reviews and 4.5-star ratings with Dominion Dealer Solutions' Prime Response

Hubler Stores Drive Third Party Site Reviews with Dominion

Hubler Automotive Group, including Hubler Chevrolet of Indianapolis and Bradley Chevrolet of Franklin, faced low, sporadic third‑party online reviews because staff relied on asking customers manually and directing them to separate feedback pages. To address this reputation gap they partnered with Dominion Dealer Solutions and adopted the Prime Response reputation and social media management solution.

Dominion Dealer Solutions implemented Prime Response—providing a dedicated Reputation Specialist and a GM‑certified platform—which streamlined review solicitation and response. The results were dramatic: Bradley Chevrolet saw a 600% increase in review generation and a tenfold increase on Google+ and Cars.com, and both stores now average a 4.5‑star rating, while review management became simpler and less time‑consuming.

Hubler Automotive Group

Jon Faust

Digital Marketing Manager