Case Study: Apple Valley Chevrolet achieves 4.5+ star ratings and doubles reviews with Dominion Dealer Solutions' Prime Response®

Apple Valley Chevrolet Increases Its Average Star Rating To Over 4.5 Stars With Prime Response®

Apple Valley Chevrolet, a dealership in West Virginia, faced declining online reputation and needed to increase star ratings and brand presence. The dealer turned to Dominion Dealer Solutions and its Prime Response service—which Shamika Page had used previously—to improve review management and customer engagement.

Dominion Dealer Solutions implemented Prime Response to automatically guide customers to the review site they use (for example, directing Gmail users to Google), supplemented by a dedicated specialist creating social content. The result: Apple Valley Chevrolet more than doubled its total reviews and raised its average rating from 3.9 stars to over 4.5 stars across review sites, delivering measurable reputation and business growth.

Apple Valley Chevrolet

Shamika Page

Media and Advertising Coordinator