Case Study: United States Department of Veterans Affairs achieves faster claims processing and 40% cost savings with DOMA Technologies' PMR solution

United States Department of Veterans Affairs - Customer Case Study

The United States Department of Veterans Affairs’ Veterans Benefits Administration needed faster, more reliable access to private medical records to establish continuity of treatment for disability claims. To address slow, costly traditional development practices, the VA engaged DOMA Technologies to run its Private Medical Records (PMR) Retrieval Program and support electronic submission via the DOMA DX platform.

DOMA Technologies retrieves, scans, and processes PMRs, requests records from private providers, converts them to electronic format, and securely submits them to the VA while providing claims support across VA regional and appeals offices. As a result, DOMA Technologies reduced record retrieval to an average of 12 days (less than half the prior time), cut costs by roughly 40%, and has supported over one million veterans through the PMR program over nine years.

United States Department of Veterans Affairs