Case Study: QVC cuts invoice processing time with Dolphin Enterprise Solutions

QVC reduces invoice processing time by 55% with Dolphin Enterprise Solutions

QVC, a large multi-media retailer, faced significant challenges with its heavily manual, paper-driven accounts payable process. The process was time-consuming and labor-intensive, requiring intervention from both AP users and technical staff. QVC needed a solution to automate posting, minimize errors, and work within its existing SAP environment without requiring additional licenses. They partnered with Dolphin Enterprise Solutions to address these inefficiencies.

Dolphin Enterprise Solutions implemented a comprehensive invoice-to-pay solution utilizing SAP technologies, OCR, and a web-based approval process. This transition to a fully automated workflow streamlined operations for QVC. The results were highly impactful, including reducing average invoice processing time from 20 days to just 9 days and achieving a 40% reduction in processing steps. The solution also eliminated errors, simplified the approval process, and provided complete visibility from invoice to payment.

QVC