Case Study: Cobra Electronics accelerates order-to-cash and improves AR exception handling with Dolphin Enterprise Solutions

Cobra Electronics cuts order-to-cash from 3 days to minutes with Dolphin Enterprise Solutions

Cobra Electronics, a leading global designer of mobile electronics, faced challenges with inefficient manual processes for handling customer billing inquiries and document management. Their existing system caused delays and risk. They partnered with Dolphin Enterprise Solutions to implement its Document Navigator and Output solution to gain a complete view of documents and improve access from within SAP.

Dolphin Enterprise Solutions provided a system that enabled batch output of documents and upfront scanning linked to sales orders via barcodes. This allowed staff to quickly collect and email documents during customer calls, resolving issues instantly. The results included reducing order-to-cash from 3 days to minutes, a 50% reduction in time to resolve collections, and improved compliance, all achieved with a 37-day implementation requiring minimal IT resources.

Cobra Electronics