Case Study: The Cruise Line improves sales conversion with Dolphin Dynamics

The Cruise Line - Customer Case Study

The Cruise Line worked with Dolphin Dynamics to improve how it tracked open sales enquiries and supported its sales team. It needed better visibility into opportunities so staff could manage their workflow more effectively, and managers could monitor enquiries to help improve conversion rates and booking performance.

Using Dolphin’s Dynamic Workflow Manager, Dolphin Dynamics configured dashboard-style Dolphin Inboxes that gave sales agents and managers a live view of open enquiries, including stage, cruise details, and other key information. The solution helped The Cruise Line improve conversion rates, track enquiries from start to closure, and focus on targets and profitable bookings without running reports, with information instantly available to all staff.

The Cruise Line

Melanie Gambrill

Sales Agents and Manager