Case Study: Recurly reduces customer response time by 15% with DoiT International and Google Cloud

How Recurly reduced customer response time by 15% with Google Cloud

Recurly, a FinTech subscription management platform, needed to move its core infrastructure from on-premises hardware to the cloud so its teams could stop traveling to server warehouses for manual fixes and scale more effectively. The company partnered with DoiT International and expanded its use of Google Cloud Platform, including Google Kubernetes Engine, to support the migration.

With DoiT International’s engineer-to-engineer guidance and 24/7 support, Recurly completed the migration without downtime and gained faster scaling, better access controls, and improved developer productivity. The move to Google Cloud helped Recurly cut average customer response times by 15%, while also reducing environment provisioning from months to about a week and speeding cluster scaling from six nodes to 36 in just minutes.

Recurly

Jeff Sheldon

Vice President of Platform and Architecture