Case Study: JLL streamlines global property management with doForms

JLL cuts 80-page store surveys to 17 pages with doForms

JLL, a global commercial real estate services firm, faced a significant challenge in managing system-wide renovations for a major retail client. The process required teams to spend 9-10 hours per store on manual data collection using 80-page paper forms, followed by additional hours for data collation and manual entry into backend systems. To address this, JLL implemented the doForms mobile forms and data collection service.

Using doForms, JLL created dynamic digital forms that reduced the survey from 80 pages to 17 by utilizing skip logic. The solution enabled teams to embed photos, annotate sketches, and use features like time stamps and dropdown menus directly in the field. This streamlined process eliminated 3-4 hours of daily data collation, automated backend data integration, and freed up a full-time data entry clerk. The efficiencies led to significant cost savings and earned JLL an internal award for technical innovation, solidifying doForms as a critical solution across their project management teams.

JLL