Case Study: a top 5 US bank achieves 53% cost savings in mortgage servicing with DocVu.AI

Top 5 US Bank saves 53% cost in Servicing Mortgages using DocVu.AI

A top 5 US bank that services residential mortgages across all 50 states was struggling with a large, onshore document-processing team running on legacy technology. As volumes grew, the bank saw longer turnaround times, missed SLAs, declining quality, and rising operating costs, and turned to DocVu.AI for help with mortgage document processing.

DocVu.AI implemented its cloud-based intelligent document processing platform, using mortgage-focused OCR, AI/ML, and preconfigured templates and data points to quickly process large volumes of images and extract data from mortgage documents. The result was a 53% cost saving within 6 months, with annualized savings of 99.2%, while improving scalability and reducing the time needed to configure and deploy the solution.