Case Study: Yamaha achieves $15,000/month courier savings, zero contract errors, and faster contract cycles with DocuSign

Yamaha Gets In Tune With DocuSign for Salesforce

Yamaha, the global leader in musical instruments, faced slow, error-prone contract renewals across its thousands-strong dealer network. The process was paper-based—sent by courier, often returned incomplete or lost—causing more than 30-day cycles, heavy courier costs, no visibility into status, and labor-intensive rekeying of data.

Yamaha deployed DocuSign’s Digital Transaction Management platform integrated with Salesforce and Drawloop to auto-populate, send, track, and complete contracts electronically. The change eliminated $15,000/month in courier fees, cut error rates from 70% to zero, shortened contract cycles from weeks or months to days and minutes, automated Salesforce updates, and delivered a more consistent, customer-friendly experience.

Yamaha

Michael Machado

CRM Manager