Case Study: Oracle NetSuite achieves mission-critical eSignature reliability and faster sales processes with DocuSign

When Business is Mission Critical, eSignature Reliability is Everything

NetSuite, the world’s #1 cloud-based business management system serving about 24,000 customers, depends on signed quotes, orders, and contracts throughout its sales process. After moving from paper to eSignatures, NetSuite experienced outages with a previous vendor that threatened critical month‑end and quarter‑end closes, so it needed an enterprise‑grade, highly reliable digital transaction management solution.

NetSuite adopted DocuSign DTM and developed an integrated DocuSign for NetSuite capability so users can send, track, and have documents signed on any device directly within NetSuite, with automatic PDF attachment to records. The change delivered enterprise‑grade uptime and full sales adoption, speeding processes by 77%, cutting printing costs by 90%, improving sales efficiency by 61%, and ensuring deals close reliably at critical reporting periods.

Oracle NetSuite

Jake Hofwegen

VP Global Sales Operations