Case Study: Washington State Employees Credit Union achieves faster, safer digital banking workflows with Docusign

Washington State Employees Credit Union cuts loan processing from days to minutes with DocuSign

Washington State Employees Credit Union (WSECU) needed to modernize its paper-based processes to meet the expectations of its geographically dispersed members and improve security. The credit union partnered with DocuSign, adopting its eSignature and Identify products, to transform cumbersome manual workflows and provide a secure, seamless digital banking experience.

By implementing DocuSign eSignature integrated with its loan origination system, WSECU digitized over 100 forms, automating lending, account changes, and internal processes. The solution from DocuSign dramatically reduced loan application times from days or weeks to minutes and cut pre-authorized debit request processing by over 75%. This resulted in faster funding, improved operational efficiency, and significantly enhanced member satisfaction.

Washington State Employees Credit Union